PRIVACY POLICY

Ferrago | ferrago.ai

Last Updated: August 2026

Ferrago ("we", "us", or "our") is an AI-powered business growth and automation agency based in Dubai, United Arab Emirates. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit ferrago.ai, use our platform at my.ferrago.ai, or engage with our services.

By using our services, you agree to the collection and use of information as described in this policy.

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1. INFORMATION WE COLLECT

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1.1 Personal Information

We may collect the following when you interact with us:

- Full name and business name

- Email address and phone / WhatsApp number

- Industry and business type

- Payment and billing information (processed securely via our payment providers)

- Any information you voluntarily submit via our forms, booking system, SMS/WhatsApp opt-in, or communications

1.2 Automatically Collected Data

- Device and browser information

- IP address and approximate location

- Pages visited and time spent on site

- Referral source and click behaviour

- Cookies and similar tracking technologies

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2. HOW WE USE YOUR INFORMATION

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We use the information we collect to:

- Deliver and manage our automation and growth services

- Send digital products and resources you have requested

- Process payments and manage billing

- Communicate service updates, reports, and support

- Send marketing emails (you may unsubscribe at any time)

- Send SMS and WhatsApp messages to contacts who have opted in

- Book and confirm discovery calls and appointments

- Improve our website and platform performance

- Comply with legal obligations under UAE law

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

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3. DATA SHARING AND DISCLOSURE

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We may share your data with:

- Technology providers who power our platform (including GoHighLevel, Mailgun, and payment processors)

- Professional advisors such as lawyers or accountants where legally required

- Legal or regulatory authorities if required under UAE Federal Law

All third-party providers are contractually required to keep your information confidential.

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4. SMS/WHATSAPP OPT-IN DATA

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When you opt in to receive SMS or WhatsApp messages from Ferrago through the opt-in form on our website, we collect the phone number and any name or email you provide with that opt-in. This information is used solely to send you the transactional and informational messages you have agreed to receive.

We do not sell, rent, or share your mobile opt-in information or SMS/WhatsApp consent status with any third party or affiliate for marketing purposes. Your opt-in information is only shared with the messaging service providers necessary to deliver these messages to you, including GoHighLevel.

You may opt out of SMS/WhatsApp messages at any time by replying STOP to any message you receive.

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5. DATA RETENTION

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We retain personal data only as long as necessary to provide our services or as required by UAE law. You may request deletion of your data by contacting us at [email protected] and we will action your request within 30 days, subject to legal retention requirements.

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6. DATA SECURITY

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We implement industry-standard security measures including encrypted transmission (SSL/TLS), access controls, and secure cloud storage. No method of electronic transmission is 100% secure and we cannot guarantee absolute security.

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7. YOUR RIGHTS

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You have the right to:

- Access the personal data we hold about you

- Request correction of inaccurate data

- Request deletion of your data (subject to legal requirements)

- Opt out of marketing communications at any time via the unsubscribe link in any email, or by replying STOP to any SMS/WhatsApp message

- Lodge a complaint with relevant UAE data protection authorities

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8. COOKIES

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Our website uses cookies to enhance user experience and analyse traffic. You may configure your browser to refuse cookies, though this may limit certain functionality.

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9. THIRD-PARTY LINKS

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Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites and encourage you to review their policies independently.

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10. CHANGES TO THIS POLICY

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We reserve the right to update this Privacy Policy at any time. The updated version will be indicated by the "Last Updated" date at the top of this page. Continued use of our services constitutes acceptance of the updated policy.

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11. CONTACT US

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For any privacy-related enquiries or data requests, please contact:

Ferrago

Dubai, United Arab Emirates

Email: [email protected]

Website: ferrago.ai